Feedback & Complaints

Qarah Care welcomes feedback, compliments, concerns and complaints.

Feedback helps us improve the quality, safety and reliability of our services. Clients, families, representatives, care partners, registered aged care providers, workers and other stakeholders may provide feedback or make a complaint at any time.

Complaints will be handled respectfully, fairly, confidentially and without fear of negative treatment.

You can provide feedback or make a complaint by contacting Qarah Care directly:

Email: admin@qarahgroup.com.au
Phone: 08 7333 7250

You may also raise concerns with the registered aged care provider responsible for your care arrangements.

If you have concerns about aged care services, you may contact the Aged Care Quality and Safety Commission.

Aged Care Quality and Safety Commission
Phone: 1800 951 822
Website: www.agedcarequality.gov.au

If there is immediate danger or risk to life, safety or wellbeing, call 000.

Qarah Care has internal systems for recording, reviewing and responding to feedback, complaints, incidents and service concerns in line with applicable aged care quality and safety expectations, provider requirements and agreed service arrangements.